Refunds Policy

At Block Zuck Destinations, we curate hotel listings, travel insights, and direct booking links for Canadian travelers exploring Las Vegas. As a third-party hotel discovery platform, we do not manage or handle reservations, payments, or refunds directly.

This policy outlines how refunds work when booking through our listed partners and what steps to take if you need to cancel or modify a reservation.

1. Our Role as an Independent Platform

• Block Zuck Destinations does not handle transactions or hotel reservations. We simply provide links to trusted third-party hotel booking providers.
• We are not responsible for cancellations, booking disputes, or refund issues.
• For refund-related concerns, please contact the hotel, booking website, or travel agency where your reservation was placed.

2. Understanding Hotel Booking Refunds

All hotel bookings are made externally. Refund eligibility and terms depend on the third-party booking provider’s cancellation policies.

A. Check the Booking Platform’s Refund Terms

• Each hotel or site has its own cancellation rules, including:
• Free cancellations (e.g., within 24–48 hours)
• Non-refundable rates with no refund option
• No-shows or late cancellations which may incur full charges

B. Contact the Booking Platform Directly

To request a refund, get in touch with the provider you booked through via:

• Email or live support chat
• Phone assistance
• Your online booking portal or account

C. Have Your Booking Information Ready

• Reservation number
• Name on the booking
• Reason for cancellation/refund request

3. Common Refund Scenarios

A. Flexible vs. Non-Refundable Rates

• Some hotels allow free cancellations within a specified window.
• Non-refundable bookings typically don’t allow refunds unless explicitly stated.

B. Disruptions & Emergency Cancellations

• In case of unexpected events (e.g., weather, medical, flight cancellations), contact the provider to explore your options.

C. Dissatisfaction or Hotel Issues

• For issues like poor service, misrepresented amenities, or overbookings, speak to the hotel first.
• If unresolved, escalate to the booking platform’s support team.

4. Dealing with Booking Providers

A. Third-Party Travel Platforms

• We link to sites such as Expedia, Booking.com, Hotels.com, and Agoda.
• Each has unique policies on cancellations and refunds.

B. Direct Bookings with Hotels

If you booked through the hotel's own website, contact their customer service department directly for any cancellations or changes.

C. Chargebacks & Payment Disputes

• If you are denied a refund but believe it was unjustified, you may dispute the charge with your bank or credit card provider.
• Review your payment service's chargeback terms (e.g., PayPal, Visa, Mastercard).

5. Refunds for Advertising Partners

If you're a business or hotel partner with an advertising agreement through Block Zuck Destinations, any refunds for services or sponsorships will be subject to your signed contract terms. Please reach out to us directly for assistance.

6. Contact Block Zuck Destinations

While we do not process refunds, we are here to assist with general guidance and support.

Email: [email protected]